Posting a Card via the API

Last updated: 2020-10-08 Contributors Byrne Reese
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A RingCentral Card provides an efficient way of posting structured content into any RingCentral chat. Cards are often used by developers when integrating with third-parties in order to create a message that corresponds to an external event.

Cards are added to a simple text message through the use of an "attachment." Here is an example of a message with no text and a simple card:

  "attachments": [
      "type": "Card",
      "fallback": "Attachment fallback text",
      "color": "#00ff2a",
      "intro": "Attachment intro appears before the attachment block",
      "text": "Attachment text",
      "fields": [
          "title": "Field 1",
          "value": "A short field",
          "style": "Short"
          "title": "Field 2",
          "value": "[A linked short field](",
          "style": "Short"

Posting the contents above will result in a message that appears as follows:

You can also post via an Incoming Webhook

Incoming Webhooks provide an alternative conduit by which messages can be posted to a team. An Incoming Webhook's URL can be input into a third-party service provider to allow them to post event messages into a team on your behalf.

What to be aware of when using message attachments

  • All fields except text have a character limit of 300 bytes.
  • The cummulative size limit for all attachments is 1.5M bytes.
  • "Glipdown," a RingCentral flavor of Markdown, provides some text formatting options (bold, italics, links, etc.)

Posting Multiple Cards at Once

The following is an example set of cards created by a single request containing three attachments. Each attachment results in its own card, and contains multiple fields. This example shows message attachments created through the RingCentral Salesforce integration.

Composing a Card

The following is a breakdown of the various properties of an attachment of type "Card."


Property Description
fallback  A string of default text that will be rendered in the rarest case in which the client does not support Interactive Messages.
intro Intro text that appears above the card.
color  A Hex color code that determines the color of the side border of the Interactive Message.
pretext  A string that will display directly above the Message.
author A set of properties that will render an author section at the top of the message.
title  The actual title string.
title_link Used to linkify the title.
text A large string field (up to 1000 chars) to be displayed as the body of a message (utilizing "Glipdown," see below)
fields An array of objects that will render indvidual subsections within a message.
image_url A string url used to display a single image at the bottom of a message. We currently support GIF, JPEG and PNG. RingCentral only support "HTTPS" Urls. If the URL is a http url we show a placeholder.
thumb_url A string url used to display a thumbnail to the right of a message (82x82).
footer A set of properties that will render a footer under the message.


Property Description
author_name  The actual author name string.
author_link Used to link the authors name. Will only work when author_name is present.
author_icon  A url to an image up to 82x82 px that will display to the left of the author's name. Will only work when author_name is present.


Property Description
title  A string that will display as the title for an individual field.
value A string that will display under the field title (Markdown).
style  An enumerated string (either Short or Long) to indicate the width of the message. Defaults to Long.


Property Description
footer  A string used to be displayed as the body of the footer.
footer_icon  A URL used to display a 32x32px icon to the left of the footer.
ts  A Unix timestamp to be formatted and displayed to the right of the footer.