Communications Data APIs

Create smarter customer experiences and ensure regulatory compliance with call data, message data, and video recordings.

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Products:

RingEX

Plans:

All

Regions:

Global, United States, Canada, Mexico, Europe, Asia, Africa, Australia, South America

Know how your employees are using RingCentral and communicating with others

Access call recordings, voicemail recordings, voicemail transcription (if available on account), SMS/MMS, and fax messages. Check read and transmission status for messages, including successful delivery. Comply with data retention policies and preferences by deleting messages when appropriate.

Connect third party tools or AI to ensure regulatory compliance

RingCentral provides all the necessary tools and guidance to ensure that your information communication can be compliant with your industry regulations. HIPAA, ISO, HL7, FINRA, and FERPA compliance guidelines are all available.

Gain insights into how and when your customers want to be communicated with

Generate analytical reports by extracting data from customer interactions and integrate that data with Machine Learning tools. Discover buying patterns with sentiment analysis. Gain a deeper understanding of your customers, their patterns, and habits. With these new insights you can take the initiative and reach out to them with offers.

Data API code samples

Accessing your communications data couldn’t be easier with our SDKs for Java, C#, PHP, JavaScript, and more.

JavaScript

Python

Java

C#

PHP

Ruby

            function read_user_calllog(){
    platform.get('/account/~/extension/~/call-log', {
             view: 'Detailed'
        })
        .then(function (resp) {
            for (var record of resp.json().records)
              console.log("Call type: " + record.type)
        });
}

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Communications Data API frequently asked questions

To help you get started with utilizing your communications data, here are some of the most common questions we get. Of course, you can alway ask our community or contact our developer support.

What is a data API?

Is my data secure?

Does RingCentral allow me to delete my data?

Can RingCentral Data APIs help me reach my customers?

What type of data is available via the Data API?

How can the RingCentral Data API help give me a competitive advantage?

We use RingCentral Video so often and for so many types of meetings that I’d say it’s helped every aspect of our operations—sales, team collaboration, IT support, training new-hires, you name it.

Nickolas Carter, Director of IT