Automate account notices, alerts, and interactions
Through the use of SMS, IVR (interactive voice response), and chatbots, financial institutions are able to automate more complex transactions, reduce account servicing costs, and increase trust with investors, policy holders and depositors. SMS text messaging can be utilized to confirm transactions, transfers, or trades. They can notify borrowers of minimum payments, and alert them to suspicious activity.
IVR can provide secure and verified account servicing options for balance inquiries, transfers, bill pay, card activation, exception reviews, and more.
With the help of the RingCentral API, all the above communication methods can be fed securely to your communications surveillance and compliance systems. To meet regulatory and audit needs, the API allows conversations and events to be securely recorded, logged, and retained.