Using WebRTC, users can make and receive calls from within applications directly from the browser, without the need for a phone. Advantages include call control and direct application integration.
Increase the odds of your calls being answered by automatically selecting the best number for outbound dialing. By creating a pool of numbers, applications can be directed to select the most appropriate number for dialing. This helps to build relationships with customers and can be automated with RingCentral’s WebRTC Voice API. The same numbers may be used for SMS as well.
Contact centers that wish to have limited calling capabilities, such as inbound only calls can use WebRTC to build custom integrations that provide only the needed capabilities.
