Many companies have a requirement to keep call recordings and other call data for custom retention policies. By syncing data into a third-party data store with long term archival capabilities, system users can manage data to ensure compliance.
A company's legal department is required to preserve call data due to potential litigation for e-Discovery under the Federal Rules of Civil Procedure (FRCP). Companies may wish to proactively sync all data to an information governance / archive solution. RingCentral’s APIs make it a simple task to retrieve all information for all or specific users, both historically and on an ongoing basis.
Reports and analysis can be applied to call data to make better decisions about staffing, device management, as well as managing IT across the enterprise. By syncing call data into business intelligence solutions, proactive companies can improve the quality of their services by getting answers to business questions on the most effective areas where business improvements can be applied.
Deep analytical reviews can be performed on voicemail and call data to generate valuable insights into the emotions of callers - call sentiments. Audio data can be synced to analysis solutions directly or to third-party storage solutions on which analysis can be performed.
