Convert audio from numerous file formats including video into an accurate transcription with built-in speaker detection and advanced neural network to understand and accurately interpret accents from non-native English speakers.
With sophisticated speaker detection, RingCentral AI is able to provide you a complete breakdown of who is speaking, and who is listening - which combined with emotion analysis can help you better understand how your team members are handling conversations, and where improvements can be made to ensure better listening skills.
Quickly identify customer emotions and call trends through advanced, multi-modal emotion detection to help your team better understand and respond to your customers. Combined with summarization, quickly identify potential customer issues, product issues, or market opportunities.
No one has time to review every video interaction or call, but with RingCentral AI summarization you don't need to. With keyword analysis quickly understand the topics and recurring themes of your calls - combine these with emotion analysis to quickly uncover potential problems, or learning opportunities. Textual summarization of your audio and video files gives you cliff notes on what was discussed, and video highlights allow you to recap longer meetings in just minutes.
platform.post("/ai/audio/v1/async/speech-to-text?webhook=" + WEBHOOK_URL, {
"contentUri": CONTENT_URI,
"encoding": "Wav",
"languageCode": "en-US",
"source": "RingCentral",
"audioType": "Meeting",
"enablePunctuation": true,
"enableSpeakerDiarization": false
});
Try our AI APIs at no cost during the beta. Don't worry,
you'll be notified of pricing before we make any changes.
Learn how RingCentral's unique offering can help you create transformative employee and customer experiences, while reducing costs.
