Law office calls improved with RingCentral
Having pertinent information readily available when clients call is important and valuable. This can be accomplished with the RingCentral platform as it can be integrated with other systems through API calls. One example would be to have a system react to incoming calls in a way that provides the caller’s information to the call receiver while the call is ringing. This will allow the receiver to know what the call is likely about and have the most recent information at hand if the call should be forwarded on to a lawyer or case worker. To have this information readily available before the call is answered saves wasted time looking up account information causing the customer to have to, frustratingly, wait on hold.