Audit Trail

Last updated: 2024-02-07Contributors
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Audit Trail allows you to track configuration changes made to a RingCentral online account. If other Administrators are working on the same account, you need a change log to provide coordinated support. Additionally, failed logins and locked accounts are viewable through the Audit Trail API.

Audit Trail API is in beta

To call the Audit Trail API your application needs to have 'Read Audit Trail' permission. You may add the app scope yourself to try the Audit Trail API in our beta.

Configuration Changes to Track

Administrators can make several account changes including managing phones & devices, users, meetings, and even billing. Since Audit Trail API tracks the same configuration changes as the admin UI, you can use the link below for a list of configuration changes that are tracked.

Tracking Changes in AWS or Splunk

Tracking these changes is important for compliance reasons and there are times when you need to retain and easily search these configuration changes in an external system like AWS DynamoDB or Splunk. You may even want to retain configuration changes for longer than 180 days or more than 10,000 records. The Audit Trail API allows you to collect these configuration changes in an external system periodically. Here is a demonstration and some sample code for how you would use the Audit Trail API to put configuration change details into an external system.


The Audit Trail API was not designed to hold a lot of data nor be called frequently. For this reason, limitations have been put on the Audit Trail API.

For each account:

  • Up to 180 days of records
  • 10,000 total records

This means if you have more than 10,000 records within 30 days, then you have hit the limit.

Also, this API belongs to the Heavy usage plan and is rate limited by it.

Sample code

To get you started, here is some sample python code to retrieve audit logs from your account. This sample code assumes you have built an .env file with your own environment variables including the RC_CLIENT_ID, RC_CLIENT_SECRET, RC_SERVER_URL, and the RC_JWT.

from ringcentral import SDK
import os, sys, json
from datetime import datetime, timedelta
from dotenv import load_dotenv


rcsdk = SDK(os.environ.get('RC_CLIENT_ID'),
            os.environ.get('RC_SERVER_URL') )

    platform = rcsdk.platform()
except Exception as e:
    print (e)

    # Set the time window below
    eventTimeFrom = datetime.strptime("2023-08-01T00:00:00.52Z", "%Y-%m-%dT%H:%M:%S.%fZ")
    eventTimeTo = datetime.strptime("2023-08-29T13:00:00.52Z", "%Y-%m-%dT%H:%M:%S.%fZ")

    # Let's make sure the event time window is within 180 days
    if (datetime.utcnow() - eventTimeFrom).days > 180 or (datetime.utcnow() - eventTimeTo).days > 180:
        raise Exception("The Audit Trail API only supports 180 days from the current date.")

    endpoint = "/restapi/v1.0/account/~/audit-trail/search"
    data = {}
    data['eventTimeFrom'] = eventTimeFrom.strftime("%Y-%m-%dT%H:%M:%S.%fZ")
    data['eventTimeTo'] = eventTimeTo.strftime("%Y-%m-%dT%H:%M:%S.%fZ")
    data['page'] = 2
    data['perPage'] = 10
    data['includeAdmins'] = True
    data['includeHidden'] = True
    data['searchParameters'] = []

    res =, data)
    print( json.dumps(res.json_dict(), indent=2, sort_keys=True) )
    print('search results')
except Exception as e:
    print (e)