RingCentral service provider and partner brand guidelines
This document is provided to RingCentral developers for informational purposes. While RingCentral has agreements with some of our partners to provide a white-labeled or co-branded experience, third-parties are not obligated to these requirements. However, all developers marketing their products within our RingCentral partner ecosystem should be aware of the branding, trademark and other IP requirements these partners may have.
Rise partner ecosystem
The Rise partner ecosystem refers to a set of service providers for which RingCentral provides cloud communication services over their backbone, but under the RingCentral brand. Customers affiliated with these partners download and access the same URLs and applications used by RingCentral customers.
As a result, apps built for RingCentral will automatically be compatible with, and promoted within the main RingCentral App Gallery.
| Service Provider | Service Name | Brand Id |
|---|---|---|
| Frontier | Frontier + RingCentral | 4910 |
| Symphony | RingCentral for Symphony | 4810 |
| 1&1 Connected Calls | RingCentral mit 1&1 Connected Calls | 4710 |
| ecotel | RingCentral mit ecotel | 4210 |
| Verizon | RingCentral with Verizon | 2210 |
White-labeled partners
RingCentral has forged strategic relationships with a number of service providers around the world. These partners offer RingCentral-powered cloud communication services under their own brand. While third-parties are not obligated in anyway to co-brand their integrations for these providers, third-party developers should be aware of these partners to optimize their marketing and communications for customers affiliated with them.
Brand and localization
| Service Name | Brand Id | Provider | Primary Color | Languages | Geographies | Logo |
|---|---|---|---|---|---|---|
| AT&T Office@Hand | 3420 |
AT&T | #0A6EBE | US English, UK English, Canadian French, French French, German, Italian, Spanish, and Dutch | United States, UK, Canada and 11 EU countries, including Netherlands, Ireland, Spain, Switzerland, Sweden, Austria, Belgium, Denmark, Germany, France and Italy. |  |
| Avaya Cloud Office | 6010 |
Avaya | #DA291C | US English | United States |  |
| BT Cloud Work | 7710 |
BT | #5514B4 | UK English | United Kingdom |  |
| Rainbow Office | 2110 |
Alcatel | #6B489D | US English, French, German | France and Germany |  |
| TELUS Business Connect | 7310 |
TELUS | #66cc00 | US English, Canadian French | Canada |  |
| Unify Office | 2020 |
Atos | #0066A1 | US English, French, German | France and Germany |  |
| Vodafone Business | 7010 |
Vodafone | #E60000 |  |
Feature limitations
SMS limitations
The following service providers do not support the sending and receiving of SMS text messages to/from national and international DID numbers. Text messaging is supported only using pager messaging to connect extension numbers within an account.
- Avaya Cloud Office
- BT Cloud Work
- Rainbow Office
- Unify Office