Conversation summaries

const RC = require('@ringcentral/sdk').SDK;
require('dotenv').config();

// replace with your ngrok address below
const WEBHOOK_ADDRESS = "YOUR NGROK HTTPS URL" + "/webhook"; 

    // Initialize the RingCentral SDK and Platform
const rcsdk = new RC({
    'server':       process.env.RC_SERVER_URL,
    'clientId':     process.env.RC_CLIENT_ID,
    'clientSecret': process.env.RC_CLIENT_SECRET
});

const platform = rcsdk.platform();

// Authenticate with RingCentral Developer Platdorm using Developer's JWT Credential
platform.login({
     'jwt': process.env.RC_JWT
});

// Call the Speech to Text API right after login asynchronously
platform.on(platform.events.loginSuccess, () => {
    conversationSummarization();
});

async function conversationSummarization() {
    try {
        console.log("Calling RingCentral Conversational Summarization API");
        let resp = await platform.post("/ai/text/v1/async/summarize?webhook=" + WEBHOOK_ADDRESS, {
            "summaryType": "Extractive",
            "utterances": [
                {
                    "text": "A knowledge base is an online support library that contains useful information 
                             about your product or service and any related topics. Commonly referred to as 
                             a 'self-service' solution, a knowledge base lets your customers find answers 
                             to their support questions without having to speak to a person on your team 
                             (and taking up their precious time).  A knowledge base can include any variety 
                             of resources that help customers get the most from a product or service, 
                             including how-to guides, video tutorials, FAQs, white papers, case studies, 
                             and even user forums.  Unlike marketing materials and onboarding sequences, 
                             knowledge bases provide comprehensive and detailed information about all 
                             aspects of a company's products and customer service.  For example, you might 
                             include in-depth documentation about how to troubleshoot different product 
                             issues, as well as knowledge base articles explaining your payment structures 
                             and refund policies."
                }
            ]
        });
        console.log("Converation Summarization Job " + resp.statusText + " with HTTP status code " + resp.status);
    } 
    catch (e) {
        console.log("An Error Occurred : " + e.message);
    }
}

$ node index.js

import os,sys
import logging
import requests
from ringcentral import SDK
from dotenv import load_dotenv

# Load Enviroment variables
load_dotenv()

def conversationalSummary():
    # Endpoint to invoke Conversational Summary
    endpoint = "https://platform.devtest.ringcentral.com/ai/text/v1/async/summarize"
    # Webhook as Query Param
    querystring = {"webhook":os.getenv('WEBHOOK_ADDRESS')}
    # Payload
    payload = {
        "summaryType": "Extractive",
        "utterances": [
            {
                "text": "A knowledge base is an online support library that contains useful 
                        information about your product or service and any related topics. 
                        Commonly referred to as a 'self-service' solution, a knowledge base 
                        lets your customers find answers to their support questions without 
                        having to speak to a person on your team (and taking up their 
                        precious time).  A knowledge base can include any variety of 
                        resources that help customers get the most from a product or service, 
                        including how-to guides, video tutorials, FAQs, white papers, case 
                        studies, and even user forums.  Unlike marketing materials and 
                        onboarding sequences, knowledge bases provide comprehensive and 
                        detailed information about all aspects of a company's products and 
                        customer service.  For example, you might include in-depth 
                        documentation about how to troubleshoot different product issues, 
                        as well as knowledge base articles explaining your payment structures 
                        and refund policies."
            }
        ]
    }

    try:
        # Instantiate Ringcentral SDK 
        rcsdk = SDK( os.getenv('RC_CLIENT_ID'),os.getenv('RC_CLIENT_SECRET'),os.getenv('RC_SERVER_URL'))
        platform = rcsdk.platform()
        # Login Using JWT
        platform.login( jwt=os.getenv('RC_JWT') );
        # Make HTTP POST call to the Conversational Summarization endpoint with the query string and payload
        response = platform.post(endpoint, payload, querystring);
        print(response.json());

    except Exception as e:
        print(e)

try:
    conversationalSummary()
except Exception as e:
    print(e)

$ python3 app.py