RingSense Event

Last updated: 2025-08-27

Contributors

Event filter	Description
`/ai/ringsense/v1/public/accounts/~/domains/pbx/insights`	Subscribe for RingEX voice call RingSense event. Notes: If the AI Notes was turned on for a call, there will be 2 events. The 1st event is triggered by AI Notes, and the 2nd event is triggered by RingSense.
`/ai/ringsense/v1/public/accounts/~/domains/rcv/insights`	Subscribe for video meeting RingSense event.
`/ai/ringsense/v1/public/accounts/~/domains/rcx/insights`	Subscribe for RingCX voice call RingSense event.

Required app scope: RingSense
Required user permission: ReadCompanyCallRecording

Example of a RingEX voice call RingSense event

{
  "uuid": "4130446572007716222",
  "event": "/ai/ringsense/v1/public/accounts/80964XXXX/domains/pbx/insights",
  "timestamp": "2024-09-04T21:16:16.390Z",
  "subscriptionId": "90e18302-3155-42ca-ba01-b05e8f863f24",
  "ownerId": "6228832XXXX",
  "body": {
    "title": "Call from John Smith to Tracy Debolah",
    "domain": "pbx",
    "sourceSessionId": "s-a0e7b361acc0az191bec7e275z7cae070000",
    "sourceRecordId": "2728084995017",
    "callDirection": "Outbound",
    "ownerExtensionId": "6228832XXXX",
    "recordingDurationMs": 125963,
    "recordingStartTime": "2024-09-04T20:44:16.390Z",
    "creationTime": "2024-09-04T21:15:43.597Z",
    "lastModifiedTime": "2024-09-04T21:15:43.591Z",
    "speakerInfo": [
      {
        "speakerId": "p-a0e7b361acc0az191bec7e275z7cae070000-1",
        "name": "John Smith",
        "accountId": "809646XXX",
        "extensionId": "6228832XXXX"
      },
      {
        "speakerId": "p-a0e7b361acc0az191bec7e275z7cae070000-2",
        "name": "Tracy Debolah",
        "accountId": null,
        "extensionId": null
      }
    ],
    "insights": {
      "Transcript": [
        {
          "end": 14.52,
          "text": "Okay, I record this meeting so we will have the RingSense meeting insights.",
          "start": 2.2,
          "speakerId": "p-a0e7b361acc0az191bec7e275z7cae070000-1"
        },
        ...
        {
          "end": 40.44,
          "text": "And I have some action items for myself.",
          "start": 36.6,
          "speakerId": "p-a0e7b361acc0az191bec7e275z7cae070000-1"
        },
        {
          "end": 46.12,
          "text": "As I have to complete the test.",
          "start": 42.52,
          "speakerId": "p-a0e7b361acc0az191bec7e275z7cae070000-1"
        },
        ...
        {
          "end": 125.88,
          "text": "Goodbye.",
          "start": 125.4,
          "speakerId": "p-a0e7b361acc0az191bec7e275z7cae070000-1"
        }
      ],
      "Summary": [
        {
          "start": 0,
          "end": 1,
          "value": "The call is about discussing the tasks and timeline for completing a project."
        }
      ],
      "NextSteps": [
        {
          "start": 42.52,
          "end": 53.32,
          "value": "Complete the test with own code for the API.",
          "speakerId": "p-a0e7b361acc0az191bec7e275z7cae070000-1"
        },
        {
          "start": 56.04,
          "end": 64.92,
          "value": "Write a developer guide for the API.",
          "speakerId": "p-a0e7b361acc0az191bec7e275z7cae070000-2"
        },
        ...
        {
          "start": 82.92,
          "end": 99.56,
          "value": "Publish the developer guide after review and editing.",
          "speakerId": "p-a0e7b361acc0az191bec7e275z7cae070000-1"
        }
      ]
    }
  }
}