Voicemail Message Event

Last updated: 2023-11-07

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The voicemail message event is triggered when an extension receives a new voicemail message.

Filter: /restapi/v1.0/account/{accountId}/extension/{extensionId}/voicemail
Required permission: ReadMessages
Available since: 1.0.36 (Release 10.2)

Event payload

Parameter	Type	Description
`id`	string	Internal identifier of a message
`to`	Collection of Recipient Info	Message receiver(s) information
`from`	Sender Info	Message sender information
`type`	string	Type of a message. The value is 'Voicemail'
`creationTime`	date-time	Message creation datetime in ISO 8601 format including timezone, for example 2016-03-10T18:07:52.534Z
`lastModifiedTime`	date-time	Datetime when the message was modified in ISO 8601 format including timezone, for example 2016-03-10T18:07:52.534Z
`readStatus`	string	Status of a message. The default value is 'Unread'
`priority`	string	The default value is 'Normal'
`attachments`	Collection of Instant Message Attachment Info	Message attachment data
`direction`	string	Message direction. The default value is 'Inbound'
`availability`	string	Message availability status. The default value is 'Alive'
`subject`	string	Message subject. It replicates message text which is also returned as an attachment
`messageStatus`	string	Status of a message. The default value is 'Received'
`conversationId`	string	Internal identifier of a conversation this message belongs to
`vmTranscriptionStatus`	string	Specifies if a voicemail message transcription is already completed or not

Recipient Info

Parameter	Type	Description
`phoneNumber`	string	Phone number in E.164 (with '+' sign) format
`extensionNumber`	string	Extension number
`target`	boolean	'True' specifies that message is sent exactly to this recipient. Returned in to field for group MMS. Useful if one extension has several phone numbers
`location`	string	Contains party location (city, state), if any
`name`	string	Symbolic name associated with a caller/callee

Sender Info

Parameter	Type	Description
`phoneNumber`	string	Phone number in E.164 (with '+' sign) format
`extensionNumber`	string	Extension number
`location`	string	Contains party location (city, state), if any
`name`	string	Symbolic name associated with a caller/callee

Voicemail Message Attachment Info

Parameter	Type	Description
`id`	string	Internal identifier of a message attachment
`uri`	string	Link to an attachment resource
`size`	integer	Attachment size in bytes
`type`	'AudioRecording' or 'AudioTranscription'	Type of a message attachment
`contentType`	string	Content type of an attachment, see also MIME Types
`vmDuration`	integer	Duration of a voicemail in seconds

Example

{
  "uuid": "ed1cf00c-0420-4bf5-a0ae-e659bb9f77e0",
  "event": "/restapi/v1.0/account/~/extension/823476228762/voicemail",
  "subscriptionId": "dc853541-66ac-45d8-a289-1a239fd72888",
  "ownerId": "823476228762",
  "timestamp": "2018-02-28T10:06:15.000Z",
  "body": {
    "id": "82063400004",
    "to": [{
      "name": "John Doe"
    }],
    "from": {
      "phoneNumber": "+18664320079",
      "name": "Jane Doe"
    },
    "type": "VoiceMail",
    "creationTime": "2018-02-28T10:05:55.000Z",
    "readStatus": "Unread",
    "priority": "Normal",
    "attachments": [{
      "id": "82063400004",
      "uri": "https://platform.ringcentral.com/restapi/v1.0/account/14833636004/extension/14833636004/message-store/82063400004/content/82063400004",
      "type": "AudioRecording",
      "contentType": "audio/x-wav",
      "vmDuration": 3
    }],
    "direction": "Inbound",
    "availability": "Alive",
    "messageStatus": "Received",
    "lastModifiedTime": "2018-02-28T10:06:05.000Z",
    "vmTranscriptionStatus": "Completed"
  }
}