Last updated: 2021-06-28 Contributors Craig Chan
Edit this page

Attachments are supported both from the agent to the customer and from the customer to the agent. In both cases, the following requirements must be met:

  • Attachment size must be smaller than 10M
  • Attachment type and extension must be one of the following:
    • audio: mp3
    • image: bmp, gif, jpg, jpeg, png, tif, tiff
    • message: eml
    • pdf: pdf
    • presentation: key, odp, otp, pps, ppt, pptx, pot
    • spreadsheet: csv, numbers, ods, ots xls, xlsm, xlsx, xlc, xlt, xltm, xltx
    • video: avi, flv, m4v, mkv, mov, mp4, mpg, qt, wmv
    • word: doc, docm, docx, dotm, dotx, pages, odt, ott

Rate this page: