Last updated: 2021-06-28Contributors
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Attachments are supported both from the agent to the customer and from the customer to the agent. In both cases, the following requirements must be met:

  • Attachment size must be smaller than 10M
  • Attachment type and extension must be one of the following:
    • audio: mp3
    • image: bmp, gif, jpg, jpeg, png, tif, tiff
    • message: eml
    • pdf: pdf
    • presentation: key, odp, otp, pps, ppt, pptx, pot
    • spreadsheet: csv, numbers, ods, ots xls, xlsm, xlsx, xlc, xlt, xltm, xltx
    • video: avi, flv, m4v, mkv, mov, mp4, mpg, qt, wmv
    • word: doc, docm, docx, dotm, dotx, pages, odt, ott

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