About Select Structured Messages

Last updated: 2024-04-17

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This structured message provides a list from which the customer can pick some elements. See Channel capabilities to know on which channel you can use this structured message.

Request Example

curl -X POST "https://[YOUR DOMAIN].api.digital.ringcentral.com/1.0/contents"

{
  "source_id": "<source_id>",
  "in_reply_to_id": "<in_reply_to_id>",
  "body": "What do you wish?",
  "structured_content": {
    "type": "select",
    "items": [
      {
        "title": "Option 1",
        "payload": "first_option"
      },
      {
        "title": "Option 2",
        "payload": "second_option"
      },
      {
        "title": "Option 3"
      }
    ]
  }
}

Primary Parameters

API Property	Type	Description
`source_id`	String	Optional. ID of the source. Most interactions are in reply to a message being sent to the agent. In these cases, the source ID is not required.
`in_reply_to_id`	String	ID of the message being replied to.
`body`	String	The select structured message body. If the device does not support structured messages, this field will be sent as the message.
`structured_content`	Object	Payload of the structured message.
Structured Content Settings
`structured_content.type`	String	Type of the structured message. Must be "select".
`structured_content.items`	Array	An array of items representing the options presented to the customer. A maximum of 13 items is supported.
Item Settings
`structured_content.items.title`	String	The title of the item. Limited to 80 characters.
`structured_content.items.payload`	String	Optional. Payload that will be returned with the structured response. Limited to 1000 characters. Can only contain ASCII characters.

Example: Apple Messages for Business (Quick Replies)

The following example uses Apple Messages for Business with quick replies.

JSON Body

{
  "source_id": "<source_id>",
  "in_reply_to_id": "<in_reply_to_id>",
  "body": "What do you wish?",
  "structured_content": {
    "type": "select",
    "items": [
      {
        "title": "Option 1",
        "payload": "first_option",
      },
      {
        "title": "Option 2",
        "payload": "second_option"
      },
      {
        "title": "Option 3"
      }
    ]
  }
}

Example: Facebook Messenger (Quick Replies)

The following example uses Facebook Messenger with quick replies.

JSON Body

{
  "source_id": "<source_id>",
  "in_reply_to_id": "<in_reply_to_id>",
  "body": "What do you wish?",
  "structured_content": {
    "type": "select",
    "items": [
      {
        "title": "Option 1",
        "payload": "first_option",
        "attachment_id": "<attachment_id>",
        "attachment_fallback_id": "<attachment_id>",
      },
      {
        "title": "Option 2",
        "payload": "second_option"
      },
      {
        "title": "Option 3"
      }
    ]
  }
}

Properties Unique to this Channel

Primary parameters are used by default, however, some parameters are unique or overwritten by parameters specific to this example.

API Property	Type	Description
`structured_content.items.title`	String	The title of the item. Truncated to 20 characters.
`structured_content.items.attachment_id`	String	Optional. Existing attachment id used to decorate the item in the list. Supports private attachments. Upload attachments for you own custom images.
`structured_content.items.attachment_fallback_id`	String	Optional. Fallback in case the attachment related to the attachment_id doesn’t meet the source requirements. Must be public. Only jpg, jpeg, png formats. Maximum size of 5 MB. Upload attachments for you own custom images.
`structured_content.items.payload`	String	Automatically gets populated as a random hex if blank.

Example: RingCX Messaging (Quick Replies)

The following example uses RingCX Messaging with quick replies.

The RingCX Messaging quick replies support both the centering of items and the disabling of the text input:

JSON Body

{
  "source_id": "<source_id>",
  "in_reply_to_id": "<in_reply_to_id>",
  "body": "What do you wish?",
  "structured_content": {
    "type": "select",
    "center_items": true,
    "disable_text_input": true,
    "items": [
      {
        "title": "Option 1",
        "payload": "first_option"
      },
      {
        "title": "Option 2",
        "payload": "second_option"
      }
    ]
  }
}

Properties Unique to this Channel

Primary parameters are used by default, however, some parameters are unique or overwritten by parameters specific to this example.

API Property	Type	Description
`structured_content.center_items`	Booelan	Optional. Allows to center the items. False by default. Centers the items when at “true”. Aligns the items on the right when at “false”.
`structured_content.disable_text_input`	Booelan	Optional. Allows to disable the text input when the items are displayed. False by default. Disables the text input when at “true”. Also disables the ability to reply via the push notification on mobile.

Example: Google Business Messages

Properties Unique to this Channel

Primary parameters are used by default, however, some parameters are unique or overwritten by parameters specific to this example.

API Property	Specificity
`structured_content.items.title`	Truncated to 25 characters.
`structured_content.items.payload`	Automatically gets populated as a random hex if blank.

Example: Instagram Messaging (Quick Replies)

The following example uses Instagram Messaging with quick replies.

JSON Body

{
  "source_id": "<source_id>",
  "in_reply_to_id": "<in_reply_to_id>",
  "body": "Please make a choice",
  "structured_content": {
    "type": "select",
    "items": [
      {
        "title": "Option 1",
        "payload": "first_option"
      },
      {
        "title": "Option 2",
        "payload": "second_option"
      },
      {
        "title": "Option 3"
      }
    ]
  }
}

Properties Unique to this Channel

Primary parameters are used by default, however, some parameters are unique or overwritten by parameters specific to this example.

API Property	Type	Description
`structured_content.items.title`	String	The title of the item. Truncated to 20 characters.
`structured_content.items.payload`	String	Automatically gets populated as a random hex if blank.