RingCentral Engage Developer Guide
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New to the Engage Platform? Let us help you build your first Engage application in minutes using one of our Quick Start Guides.
The following Quick Start Guides have been created to assist developers in getting started in each of our major APIs:
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Welcome RingCentral Engage Developer! Here you have access to all the resources necessary to build an app successfully on the RingCentral Engage Platform. Here are some specific resources and guides to help you get started.
On the Engage Platform, interactions refer to the conversations agents have with customers throughout their greater social media and customer engagement ecosystem. The Interaction API is what developers can use for managing and automating incoming customer engagements.
Build an Engage Chat Bot
One of the most popular ways of extending RingCentral Engage's functionality is with apps to automate customer interactions, also known as chat bots. Chat bots provide a natural and conversational way to interface with third-party systems, as well as to assist in workflow automation.
Getting Started with Engage Webhooks
Webhooks are essential in creating apps that respond to customers and assist agents in real-time. Webhooks are the means by which applications are notified of events happening across an Engage account.