Introduction to Agents APIs
Last updated: 2023-12-09Contributors
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Managing agents and automatically syncing them with your user management tools can be automated via the API. This article covers the basics of creating, reading, updating and deleting Agents.
Note
Agents must be associated with an Agent Group so you need to have at least one Agent Group configured before managing Agents. See Agent Groups for more.
Popular Use Cases and Documentation
Agent Group
Agent Groups API
Organize your agents into different categories by creating agent groups.
Routing Calls to Agents with Skills
Skill Profile API
Some callers would need to be routed to the Agent with the appropriate skill. This use case routes Spanish speaking callers to Spanish speaking Agents.
Administrators
Administrators API
Create and manage an administrator account.
Roles
Roles API
Create and manage roles for administrators and agents.