Team Messaging APIs

Work more efficiently with chatbots, integrations, and automation within your Team Messaging solution.  Easily build your own chat solutions to connect RingCentral to your customers, 3rd party tools, and internal solutions.

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Create immersive Team Messaging workflows

Collaborate with individual or group team members with formatted content and webhooks for responses

Enjoy one-on-one or group conversations with real-time notifications, including webhooks. Make messages stand out with text formatting including bold, italics, underline, strikethrough, emojis, and code blocks. You can even retrieve historical conversations to continue a discussion.

Dynamically manage notifications and alerts

Programmatically integrate with ticket management and customer support systems

Keep team members up to date on the latest company notifications and alerts with real-time team messaging.  Communicate efficiently and proactively by seamlessly integrating your customer support and ticket management systems to keep representatives up to date.

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Build custom integrations and bots

Ready to use Bot frameworks make development simple

Go beyond our out-of-the-box integrations to integrate your innovative or complex services with Team Messaging. Get started quickly using prebuilt bot adapters for bot frameworks, including Botkit, Hubot, Lita, and Errbot. 

Team Messaging API code samples

Team Messaging couldn’t be easier with our SDKs for JavaScript, Python, PHP, Java, C#, and Ruby.
            function create_glip_team(){
    var endpoint = "/restapi/v1.0/glip/teams"
    var params = {
        public: true,
        name: "Fun team",
        members: [{ email: "member.1@gmail.com"}, {email:"member.2@gmail.com"}],
        description: "Let chit chat here"
      }
    platform.post(endpoint, params)
      .then(function(resp) {
        return resp.json()
      })
      .then(function(json){
          console.log(JSON.stringify(json))
      })
      .catch(function(e){
          console.log(e)
      })
}
          

Team Messaging frequently asked questions

To help you manage your team messaging, here are some of the most common questions. Of course, you can always ask our community or contact developer support for any questions you might have.

What is team messaging?

Are the RingCentral Team Messaging APIs the same as Glip APIs?

Can I make calls from within team messaging?

Is the chat history available for future reference?

Can the team messaging app send text messages to team or group members?

Is it possible to automate real-time notifications within the team messaging app?

Where can I find more details about RingCentral team messaging?

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We easily integrated RingCentral with PagerDuty to send alerts on our systems. We now pull those alerts into relevant chats, so the right people see them in real time.
Systems Administrator
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We use JIRA and now every IT ticket comes straight into my RingCentral platform thread. A big deal, because it lets me communicate with my team directly.
Erwin Edillon, Manager of Information Systems
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With RingCentral’s help, we successfully navigated the most technologically difficult NFL draft we’ve ever been through.
Steve Lancaster Director of IT
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