Create a Queue Group - Node JS Quick Start

Welcome to the Engage Voice Platform.

In this Quick Start, we are going to create a queue group for an account. Let's get started.

Create an App

The first thing we need to do is create an app in the RingCentral Developer Portal. This can be done quickly by clicking the "Create Engage Voice App" button below. Just click the button, enter a name and description if you choose, and click the "Create" button. If you do not yet have a RingCentral account, you will be prompted to create one.

Create Engage Voice App Show detailed instructions

When you are done, you will be taken to the app's dashboard. Make note of the Client ID and Client Secret. We will be using those momentarily.

Create a Queue Group for an Engage Voice Account

Install Engage Voice SDK Wrapper for Node JS

$ npm install ringcentral-engage-voice-client

Create and Edit create-queue-group.js

Create a file called create-queue-group.js. Be sure to edit the variables in ALL CAPS with your app and user credentials.

const RunRequest = async function () {
    const EngageVoice = require('ringcentral-engage-voice-client').default

    // Instantiate the SDK wrapper object with your RingCentral app credentials
    const ev = new EngageVoice({
        clientId: "RINGCENTRAL_CLIENTID",
        clientSecret: "RINGCENTRAL_CLIENTSECRET"
    })

    try {
        // Authorize with your RingCentral Office user credentials
        await ev.authorize({
            username: "RINGCENTRAL_USERNAME",
            extension: "RINGCENTRAL_EXTENSION",
            password: "RINGCENTRAL_PASSWORD"
        })

        // Create a new Queue Group
        const postBody = {
            "groupName": "My New Queue Group"
        }
        const response = await ev.post('/api/v1/admin/accounts/{accountId}/gateGroups', postBody)
        console.log(response);
    }
    catch (err) {
        console.log(err.message)
    }
}

RunRequest();

Run Your Code

You are almost done. Now run your script.

$ node create-queue-group.js

Need Help?

Having difficulty? Feeling frustrated? Receiving an error you don't understand? Our community is here to help and may already have found an answer. Search our community forums, and if you don't find an answer please ask!

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What's Next?

When you have successfully made your first API call, it is time to take your next step towards building a more robust Engage Voice application.