API status

Reliable APIs on top of our 99.999% service uptime

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Production

RingEX and Video APIs

Production uptime report

RingEX and Video APIs

beta

What is a CASC score?

Cloud API Service Consistency (CASC) scores are calculated by a third party as part of their monitoring, scoring, and review of RingCentral's APIs. The CASC score is based on API uptime, reliability, speed, and other factors across tested regions (we test across 80 regions worldwide). This score can be used to determine how trustworthy an API is, as well as benchmark against other APIs or providers. The higher the score, the more reliable the API.

Above 9.00
Trustworthy, reliable APIs. <4 minor incidents (eg slower responses) occur monthly.

Above 8.00
Overall reliable, users should expect 2-8 minor incidents (eg slower responses) monthly, but there is risk of more serious incidents such as a failed response.

Above 7.00
These APIs need attention from the service provider and frequently experience issues. Expect 4-12 incidents ranging in severity monthly.

Below 6.00
APIs are considered unacceptable/ unreliable for business use cases.

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