Engage Voice APIs for your Contact Center:
Inbound, Outbound, Blended

Use Engage Voice APIs for active calls, call notes, recording calls, campaign management, lead and list management, agent groups, agent supervisor management, and more.

Maximize agent productivity, reduce agent downtime, and connect with more customers
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Our Engage Voice API for developers includes these great features
Manage all aspects of your inbound/ outbound contact center with our Engage Voice API
Inbound Queues

Inbound Queues

Use RingCentral Queues to
route customers to agents
based upon the agent's
experience and priority.
Dial Group Management

Dial Group Management

Organize your campaigns by
name within dialing groups by
dial mode or other categories
like all holiday campaigns that
could include Thanksgiving,
Easter, Hannuka, etc. Add,
modify, delete these groupings
with API calls.
Agent Group Management

Agent Group Management

Add or remove agents from
groupings depending on their
availability or other criteria like
all English speakers or tier 1
support level.
Call Recording

Call Recording

Start and stop recordings.
Retrieve recording. Export
recordings. Record all calls for
training & education purposes.
Export recordings to 3rd Party
systems for quality review.
Campaign Management

Campaign Management

Plan your call efforts within
campaigns to organize calls
based on a season (fall
campaign) or holiday time
(Christmas), special discount
weeks (Black Friday), etc.
Lead & List Management

Lead & List Management

Manage your lead lists data
and direct call campaigns with
the help of the API. Integration
with web based lead
aggregators is also possible.
Reporting

Reporting

Build and maintain custom reports
with access to real-time
and historical data
including the ability to
drill down into specific agent
activities based on timeframe
and presence conditions.
Countries

Countries

Get a list of available countries
along with country information
via the API. This can be
helpful when planning call
times to coincide with
business hours in a certain
country or region.

Engage Voice API code samples

Customer service couldn’t be easier with our SDKs for JavaScript, Python, PHP, and more.

  • JavaScript
  • Python
  • PHP
            ev = new engagevoice.EngageVoice(ENGAGE_ENVIRONMENT, RC_CLIENT_ID, RC_CLIENT_SECRET);
ev.login(RC_USERNAME, RC_PASSWORD, null);

ev.get('admin/accounts', null, function(err, response){
   if (!err) {
       console.log(JSON.parse(response));
   } else {
       console.log(err);
   }
});

          

Frequently asked questions

To help you manage your customer engagement experience, here are some of the most common questions we get. Of course, you can always ask our community or contact our developer support for any questions you might have.

What is Engage Voice?

How many agents can use Engage Voice concurrently?

How many leads can I call per day on Engage Voice?

What backend systems can the Engage Voice API integrate with?

Can I use the Engage Voice API to integrate with my website?

Where can I find more details about Engage Voice’s API?