Engage Voice APIs for your Contact Center

Use Engage Voice APIs to manage agents, configure inbound queues and routing, configure outbound campaigns, manage leads, manage active calls, and more.

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Engage Voice
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Optimize your call center workforce with the RingCentral Engage Voice API

Ensure your staffing needs are balanced based on inbound or outbound call demands

RingCentral provides APIs that help you track your agent workforce to make sure you have the right amount of staff available for inbound and outbound calling. As well you can better manage the quality of your agents by analyzing their call recordings and then  coaching agents helping them to deliver a better customer experience.

Develop real-time or historical analytical agent reports

Use the API to regularly download call or chat information and generate statistical reports.

The Engage Voice API can be programmed to perform deep analysis on call statistics either on a per agent, department, or company wide basis. All call, chat, and customer data is recorded on the Voice platform and can be analyzed for trends or specific cases. The reports can be used to educate and improve agent and customer interactions.

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Complete lead management

Use the API to direct outgoing calls based on a generated call list.

Update lead information such as name, address, and email. Set call back date and time. Move leads to new campaigns while retaining history from previous campaigns.

Engage Voice API code samples

Customer service couldn’t be easier with our SDKs for JavaScript, Python, PHP, and more.
            ev = new engagevoice.EngageVoice(ENGAGE_ENVIRONMENT, RC_CLIENT_ID, RC_CLIENT_SECRET);
ev.login(RC_USERNAME, RC_PASSWORD, null);

ev.get('admin/accounts', null, function(err, response){
   if (!err) {
       console.log(JSON.parse(response));
   } else {
       console.log(err);
   }
});
          

Frequently asked questions

To help you manage your customer engagement experience, here are some of the most common questions we get. Of course, you can always ask our community or contact our developer support.

What is Engage Voice?

How many agents can use Engage Voice concurrently?

How many leads can I call per day on Engage Voice?

What backend systems can the Engage Voice API integrate with?

Can I use the Engage Voice API to integrate with my website?

Where can I find more details about Engage Voice’s API?

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The integrated softphone was the big selling point. Once we got in there and tested it in the first two sites and saw the huge improvement in agent downtime, then it just took off. We instantly saw the improved productivity.
Sarah Lawes, Sr. Director of Workforce Management & Analytics
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What most companies don’t expect is that a system with so many options can be so easy. But after the planning & preparation, downtime was minimal - the system was up & running within hours. The system’s open APIs made it easy & reliable to integrate.
Alex Levy, CTO
craftlogic
I wanted a simple, predictable plan that let us pay only for what we needed, and to add or remove licenses as often as necessary. Only RingCentral offered us that level of flexibility.
Jean-François Boyer VP of Corporate Development and M&A
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