Line of Business Analytics APIs

Empower managers to centrally review their team’s call performance data

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Call Performance Aggregation

Gain a comprehensive understanding of individual and team historical call performance.

Get an aggregation of the number of calls whether on call queues, user groups, or individually. Answer questions like: 

  • What call volumes are my teams handling?

  • How long are calls waiting to be answered? 

  • How much and for how long customers are put on hold?

  • What does the abandonment rate look like?

  • How is the total handle time metric during call handling?

Call Performance Timeline

Gain a comprehensive understanding of your organization’s calls and call handling trends over different time frames.

Get an aggregation of the call handling metrics at different time intervals: 

  • What are my team’s hourly/daily/weekly call volumes?

  • How many calls my team members answer hourly?

  • What is the daily call abandonment rate for my team?

  • Are there more unanswered calls at certain times of the day than the other?

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Get deeper insights in 15 minutes

Using the Line of Business (LOB) Analytics API couldn’t be easier with our SDKs for JavaScript, Java, and C#.
            async function get_analytics_data(){
  try {
    let aggregateJSONBody = JSON.parse(aggregateJSONString);
    let aggregateResult = await platform.post("/analytics/phone/performance/v1/accounts/~/calls/aggregate", aggregateJSONBody);
    let response = await aggregateResult.json();
    console.log("-----AGGREGATE DATA------");
    console.log(response.data[0]);
  } catch (e) {
    console.log(e.message);
  }
}
          

Analytics API frequently asked questions

To help you get the most out of your RingCentral account, we have collected some of the most commonly asked questions. Of course, you can always ask our community or contact our developer support for any questions you might have.

What is the Line of Business (LOB) Analytics API?

How is LOB Analytics API different from Call Log API?

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