Get an aggregation of the number of calls whether on call queues, user groups, or individually. Answer questions like:
What call volumes are my teams handling?
How long are calls waiting to be answered?
How much and for how long customers are put on hold?
What does the abandonment rate look like?
How is the total handle time metric during call handling?
Get an aggregation of the call handling metrics at different time intervals:
What are my team’s hourly/daily/weekly call volumes?
How many calls my team members answer hourly?
What is the daily call abandonment rate for my team?
Are there more unanswered calls at certain times of the day than the other?
async function get_analytics_data(){
try {
let aggregateJSONBody = JSON.parse(aggregateJSONString);
let aggregateResult = await platform.post("/analytics/phone/performance/v1/accounts/~/calls/aggregate", aggregateJSONBody);
let response = await aggregateResult.json();
console.log("-----AGGREGATE DATA------");
console.log(response.data[0]);
} catch (e) {
console.log(e.message);
}
}
RingCentral Business Analytics APIs provides developers access to aggregated communications data and metrics necessary to help their organizations obtain a deeper understanding of team performance and optimize business outcomes. Currently Business Analytics provides data on Call performance using RingCentral telephony service. For more information, refer to the developer guide.
The Call Log API is suitable for hop-by-hop call analysis on an individual call basis. The Business Analytics API is suitable for aggregate call analysis. The Business Analytics API also provides an easy way to filter out data by conditional logic such as filter calls on time spent in ringing, holds etc.
