Engage Digital Messaging is as a library (SDK) into native mobile application to provide for rich in-app communication between a company and its customer though its mobile application.
To enable a seamless customer experience and a streamlined customer service workflow, Engage Digital Messaging SDK is connected to our multichannel contact center solution Engage Digital.
We integrate with the native mobile notification channel for asynchronous conversation and let you customize the visuals, how the user is authenticated and how to trigger a conversation.
As a integrator you just have to load the Engage Digital Messaging SDK in your app with an API token, plug it to app notification and decide where/how the user will be able to open it and under which identity
For iOS integration go check the iOS getting started instructions. For advanced usage and customization have a look at the Engage Digital Messaging iOS API reference and iOS sample app source code.
For Android integration go check the Engage Digital Messaging Android SDK. A sample Android integration is available at Android sample app source code and for more information please check Engage Digital Messaging Android API reference.
@Override
public void onMessageReceived(RemoteMessage remoteMessage) {
// You have to configure the Dimelo instance before calling the Dimelo.consumeReceivedRemoteNotification() method.
MainActivity.setupDimelo(MyFirebaseMessagingService.this);
if (Dimelo.consumeReceivedRemoteNotification(MyFirebaseMessagingService.this, remoteMessage.getData(), null)){
// The notification will be handled by the Dimelo instance
}
else {
// It is not a Dimelo notification.
}
}
